Store Policy

Store Policy

RETURN POLICY/FAQ'S
**NO REFUNDS-EXCHANGE OR STORE CREDIT ONLY WITHIN 7 DAYS!!!
RETURNS FOR STORE CREDIT MUST MEET THESE REQUIREMENTS:

1.Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, soiled,odor and without clothing tags. Items must be in condition suitable for resale. ITEMS MUST BE FREE OF STAINS!
2. Merchandise must have all tags, including any hangtags attached.
Any merhandise marked "Final Sale" cannot be returned

***Non-returnable merchandise include: sale products, formal dresses, swimwear,bodysuits and accessories.

3. We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances and smoke.
4. Customer is responsible for shipping fees to send the order back to Coziessentials.
5. Shipping Fees are Non-refundable.
6. We diligently inspects all items before shipping; therefore,damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear,stains or smoke, and in the event that the item does not match the orginal condition, the buyer will not recieve store credit.

**Please include your original packing slip so we know who you are.If you've misplaced your packing slip, please enclose a note with your full name and/or order number and indicate if you'd like to exchange an item for a different size or your requesting for the exchange is unavailable a merchadise credit will be issued as a store credit.

If you meet the return/exchange requirements please ship item(s) to:

Coziessentials Returns
P.O. Box 28718
Phila. PA. 19151-0718

RETURN PROCESSING TIME
Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.

HOW MUCH IS SHIPPING?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

HOW LONG IS SHIPPING?
****All orders are processed, verified, and shipped within 3-4 business days.
Once your order has shipped, the estimated time of arrival is:
US Orders:
1.USPS standard shipping (3-4 business days)
2.USPS Express mail(2 business days, 1 business day in most cases)

***WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES***